NOVIQ Tools – Returns, Refunds & Warranty Policy

Last Updated: 25 October 2026

At NOVIQ Tools, we are committed to providing quality products and excellent customer service. We want you to shop with confidence and be completely satisfied with your purchase.

This policy explains how returns, refunds, damaged items and warranty claims are handled.

1. United Kingdom Returns Policy

We offer a 28-day returns policy for eligible products purchased through our website.

If you wish to return a product, please contact us within 28 days of receiving your order.

For voluntary returns requested after the statutory 14-day cancellation period, the following conditions apply:

• The product must be brand new, unused and in its original condition.

• All original packaging, accessories, cables and included items must be returned.

• We may request photographs to verify the condition of the item.

• Customers are responsible for return postage costs unless the product is faulty, damaged or incorrectly supplied.

• We recommend using a tracked delivery service and retaining proof of postage.

• Refunds will be processed once the returned product has been received and inspected.

For returns under our additional voluntary policy, original delivery charges are normally non-refundable.

Your statutory cancellation rights are explained below and are not affected by these conditions.

2. Your 14-Day Right to Cancel

Under the Consumer Contracts Regulations 2013, UK consumers purchasing eligible products online generally have the right to cancel an order without giving a reason.

You have 14 calendar days from the day after receiving your order to notify us that you wish to cancel.

Once you have notified us, you have a further 14 days to return the product.

During this period:

• You may inspect the product as reasonably necessary to establish its nature, characteristics and functionality.

• You are responsible for returning the product unless we arrange collection.

• We may make a lawful deduction if the product's value has been reduced through handling beyond what would normally be permitted in a shop.

• We will refund the product price and the original standard delivery charge where applicable.

• Any additional amount paid for premium or express delivery is not normally refundable.

Refunds will be issued within 14 days of receiving the returned product or receiving evidence that it has been sent back, whichever is earlier.

This statutory cancellation right applies independently of our additional 28-day returns policy.

3. Warranty – Faulty Products

NOVIQ Tools provides a 12-month limited product warranty from the date of delivery.

This voluntary warranty covers manufacturing defects and faults arising from normal, intended use.

What's Covered

• Manufacturing defects

• Faulty charging components

• Electrical faults arising from manufacturing defects

• Products that stop functioning correctly because of an eligible manufacturing fault

What's Not Covered

• Accidental or physical damage

• Liquid or water damage

• Damage caused by misuse or negligence

• Unauthorised modifications or repairs

• Damage caused by unsuitable power supplies or improper use

• Normal wear and tear

• Cosmetic damage that does not affect functionality

How to Make a Warranty Claim

Please contact us with:

1. Your order number or proof of purchase.

2. A description of the fault.

3. Photographs or a short video demonstrating the issue, where reasonably possible.

Email: info@noviqit.com

We will review your claim and advise on the appropriate next steps.

Where a fault is covered, we may offer a repair, replacement or refund, as appropriate and in accordance with your legal rights.

For confirmed faulty products, we will cover reasonable return postage costs or provide an appropriate return method.

This warranty is additional to, and does not replace or limit, your statutory rights under the Consumer Rights Act 2015. Those rights may continue after the voluntary warranty expires.

4. Damaged Items on Arrival

Every NOVIQ Tools order is intended to arrive safely and in excellent condition.

If your product arrives damaged, please contact us within 3 days of delivery where possible so we can investigate quickly.

Please provide:

• Your order number

• A description of the damage

• Clear photographs showing the damaged product

• Photographs of the packaging, where available

Please retain the original packaging until your claim has been reviewed.

Depending on the circumstances, we may arrange a replacement, return or refund.

Important: The 3-day reporting period is a request to help us investigate delivery damage promptly. It does not remove or restrict your statutory rights if damage or a fault is discovered or reported later.

5. Change of Mind Returns

We understand that customers may occasionally change their minds after purchasing.

For eligible online purchases, you have the statutory 14-day cancellation right described above.

Additionally, NOVIQ Tools offers voluntary returns for unused products requested within 28 days of delivery.

For returns requested outside the statutory cancellation period:

• The product must be unused and in a resaleable condition.

• All accessories and original packaging should be included.

• Return postage is the customer's responsibility.

• The original delivery charge is normally non-refundable.

• Returns must be sent within 14 days of receiving our return instructions.

If you are unsure whether a product is suitable for your device, please contact us before placing your order.

We are happy to help you choose the right product.

6. Incorrect Items Received

If you receive an incorrect product, please contact us as soon as possible.

Include your order number and a photograph of the item received where possible.

If we have supplied the wrong product, we will arrange an appropriate replacement or refund at no additional cost to you.

We will cover reasonable return postage costs where the error is ours.

7. Refund Processing

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be processed to the original payment method unless otherwise agreed.

For statutory cancellations, refunds will be made within the legally required timeframe.

For voluntary returns outside the statutory cancellation period, we aim to process approved refunds within 5 business days after inspection.

Please note that payment providers and banks may require additional time to credit the funds to your account.

We do not charge refund administration fees for the exercise of statutory cancellation rights.

8. International Orders (Outside the UK)

For customers ordering outside the United Kingdom, returns and refunds are subject to this policy and any mandatory consumer protection laws applicable to the purchase.

Customers may be responsible for international return postage costs for change-of-mind returns, where legally permitted.

If an item is faulty, damaged or incorrectly supplied, we will address the matter in accordance with applicable consumer law.

Customs Duties & Import Charges

International orders may be subject to customs duties, import taxes or local clearance fees.

Unless stated otherwise at checkout, these charges are the customer's responsibility.

If an international customer refuses delivery because of customs charges, please contact us.

Where an order is returned to us, any refund will be assessed according to applicable law, including any legitimately incurred costs that may lawfully be deducted.

We cannot guarantee reimbursement of customs duties paid directly to overseas authorities.

Nothing in this section affects mandatory consumer rights in the customer's country.

9. How to Request a Return

If you need to return a product, please contact us before sending it back.

Step 1 – Contact Us

Email info@noviqtools.com or use the Contact Us page at www.noviqtools.com.

Step 2 – Provide Your Details

Please include:

• Full name

• Order number

• Email address used for your purchase

• Product being returned

• Reason for return

Step 3 – Receive Return Instructions

Our team will review your request and provide the designated returns address and instructions.

Step 4 – Return Your Product

Package the product securely and return it using a suitable tracked delivery service where possible.

Step 5 – Refund or Replacement

Once received, your return will be reviewed and the appropriate refund, replacement or other remedy arranged.

Please do not send products to our registered office unless specifically instructed.

10. Your Statutory Consumer Rights

This policy does not affect your statutory consumer rights.

Under the Consumer Rights Act 2015, products must be:

• Of satisfactory quality

• Fit for their intended purpose

• As described

Where goods fail to meet these requirements, consumers may be entitled to a refund, repair, replacement or other remedy depending on the circumstances.

In particular, consumers generally have a short-term right to reject faulty goods within 30 days, subject to the relevant legal conditions.

These protections apply regardless of whether the manufacturer's or retailer's voluntary warranty has expired.

11. Contact Information

For returns, refunds, warranty claims or questions about your order, please contact us:

NOVIQ Tools
Operated by NOVIQ IT LTD

Email: info@noviqit.com
Website: https://noviqtools.com

Registered Office:
66 Paul Street
London, England
EC2A 4NA
United Kingdom

Company Registration Number: 17181051

We aim to respond to customer enquiries as quickly as possible.

12. Optional Cancellation Form

If you wish to exercise your statutory right to cancel, you may send us the following information by email. You are not required to use this form; any clear statement of your decision to cancel is sufficient.

To: NOVIQ Tools – info@noviqit.com

I hereby give notice that I cancel my contract of sale for the following goods:

Product(s):

Order Number:

Ordered On:

Received On:

Customer Name:

Customer Address:

Date:

Thank you for shopping with NOVIQ Tools.

Fast. Reliable. Everyday Power.

www.noviqtools.com